Terms of Service

Effective date: 1 August 2026
Last updated: 1 August 2026

1. About these Terms

These Terms of Service (the "Terms") form a binding agreement between Fieldcoreai ("Fieldcoreai", "we", "us", or "our") and the person or entity accessing or using our services (the "Customer", "you", or "your").

By creating an account, purchasing a service, or otherwise using our services or website at fieldcore.dev (together, the "Services"), you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.

Provider: Fieldcoreai

Contact email: [email protected]

Website: https://fieldcore.dev

2. The Services

Fieldcoreai is an AI automation company. We provide, among other things:

AI voice callers that handle inbound or outbound telephone communications;

Custom AI automations tailored to a Customer's specifications;

Related consulting, configuration, hosting, and support services.

The exact scope, features, pricing, and any specific service levels applicable to your engagement will be set out in an order form, quote, subscription page, statement of work, or written confirmation (each, an "Order"). If there is any conflict between an Order and these Terms, the Order prevails for that engagement only.

We may modify, add, or discontinue features of the Services at any time. We will use reasonable efforts to notify you of material changes in advance.

3. Eligibility

To use the Services, you must be at least 18 years old and legally capable of entering into a binding contract. The Services are not directed at anyone under 18. We do not knowingly provide the Services to, or allow the Services to be used to interact with, minors.

If you are using the Services on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to that entity.

4. Accounts

You are responsible for:

Providing accurate and current information when creating an account;

Keeping your login credentials confidential;

All activity that occurs under your account, whether authorised by you or not;

Notifying us immediately at [email protected] of any suspected unauthorised access.

We may refuse, suspend, or terminate accounts at our discretion where these Terms are breached.

5. Pricing, payment, and taxes

5.1 Pricing models

We offer a mix of pricing models, which may include:

Monthly and annual subscriptions;

Usage-based pricing (e.g., per call, per minute, per API request);

One-off setup, integration, or professional-services fees.

The applicable model, unit prices, and any usage caps are set out in your Order.

5.2 Prices and VAT

All prices are shown including applicable VAT unless expressly stated otherwise. Prices are in [BRACKETED — insert currency, e.g. EUR] unless otherwise stated in the Order.

5.3 Free trials and complimentary work

Any free trial, proof-of-concept, or complimentary work is offered on a case-by-case basis and at our sole discretion. We may set specific conditions, time limits, or usage caps for any free trial, and we may withdraw or convert a trial to a paid engagement on notice.

5.4 Billing

We bill in advance for subscriptions and, for usage-based charges, in arrears based on measured usage. Invoices are payable within the period stated on the invoice or, in the absence of a specified period, within 15 days of the invoice date.

5.5 Late payment

If any invoice is not paid by its due date:

We reserve the right to suspend the Services without further notice 15 days after the invoice due date;

Interest accrues automatically on overdue amounts at the European Central Bank's main refinancing rate plus 8 percentage points, in accordance with Article L.441-10 of the French Commercial Code;

A fixed recovery indemnity of €40 per overdue invoice is due in accordance with Article D.441-5 of the French Commercial Code, without prejudice to additional recovery costs if actual costs exceed that amount;

We reserve the right to pursue all available legal remedies, including debt collection and judicial recovery.

Consumer customers (as defined by the French Consumer Code) are subject to statutory late-payment rules applicable to consumers rather than the commercial rules above.

5.6 Taxes

You are responsible for all taxes, duties, and levies imposed on you by any authority in connection with the Services, other than taxes on our net income.

6. Refunds and consumer withdrawal right

6.1 Consumer 14-day right of withdrawal (EU consumers only)

If you are a consumer established in the EU, you have a statutory right to withdraw from a distance contract within 14 days of its conclusion, without giving any reason, in accordance with Articles L.221-18 et seq. of the French Consumer Code.

To exercise this right, notify us in clear terms at [email protected] within the 14-day period. You may use the model withdrawal form set out in Annex I.

Important — early performance: if you expressly request that we begin performing the Services during the 14-day withdrawal period, you acknowledge that (i) you will lose your withdrawal right once the Services have been fully performed, and (ii) if you withdraw before full performance, you must pay us an amount proportionate to the Services already provided.

6.2 Business customers

Business customers do not benefit from the 14-day withdrawal right.

6.3 Discretionary refunds

Outside the statutory withdrawal right described above, refunds are not automatic and are considered on a case-by-case basis after discussion with us. We are not obliged to grant any refund except where required by law.

7. Acceptable use

You may only use the Services for lawful business purposes, in accordance with these Terms, applicable laws (including data protection law, telecommunications law, consumer protection law, and the EU AI Act), and any usage limits set out in your Order.

You must not, and must not allow any person using your account or the Services to:

Use the Services for illegal telemarketing, unsolicited commercial calls, cold-calling in breach of do-not-call registries (including the French Bloctel opt-out list), or any form of spam, robocalling, or bulk unsolicited communications;

Use the Services to impersonate any real person, brand, or organisation, or to create voice clones of real individuals without their explicit, verifiable consent;

Use the Services to engage in fraud, scams, phishing, vishing, social engineering, extortion, or deceptive practices;

Use the Services to interfere with elections, spread political disinformation, or engage in coordinated influence operations;

Use the Services to place calls to emergency services (e.g., 112, 15, 17, 18) or to other numbers where automated calls are prohibited;

Use the Services to generate, distribute, or facilitate sexually explicit content, content sexualising minors, or non-consensual intimate content;

Use the Services to generate hate speech, harassment, threats of violence, incitement to violence, terrorism-related content, or content promoting self-harm;

Use the Services to provide regulated advice (legal, medical, financial, tax, or similar) as if it came from a qualified professional;

Use the Services in a way that facilitates the creation of weapons (including CBRN weapons), malicious code, or other unlawful goods;

Use the Services in a way that would constitute a prohibited AI practice under Article 5 of the EU AI Act, including subliminal manipulation, exploitation of vulnerabilities, unlawful social scoring, or real-time biometric identification in public spaces;

Deploy the Services in a high-risk AI use case under Annex III of the EU AI Act (e.g., employment decisions, credit scoring, essential services eligibility, law enforcement) unless you have expressly informed us in writing and we have agreed;

Attempt to reverse engineer, decompile, disassemble, scrape, or otherwise derive the source code, models, prompts, or weights underlying the Services, or bypass any technical protection;

Resell, sublicense, white-label, or make the Services available to third parties except as expressly permitted in your Order;

Use the Services to infringe intellectual property, privacy, publicity, or other rights of any third party;

Use the Services to introduce malware, viruses, or other harmful code, or to conduct denial-of-service or intrusion attempts;

Use the Services in violation of applicable sanctions or export control laws;

Take any action that overloads, disrupts, or interferes with the Services or the underlying infrastructure of our sub-processors and providers.

We may investigate suspected breaches of this Section 7, cooperate with law enforcement, and suspend or terminate access without notice where we reasonably believe a breach has occurred.

8. Your data and inputs

8.1 Ownership of your content

You retain all rights, title, and interest in and to the data, prompts, documents, scripts, phone numbers, contact lists, recordings, and other content you or your end users submit to the Services ("Customer Content").

8.2 Licence you grant us

You grant Fieldcoreai a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process, display, and otherwise use Customer Content solely to the extent necessary to (i) provide and support the Services, (ii) comply with legal obligations, and (iii) enforce these Terms. This licence terminates when the corresponding Customer Content is deleted.

We do not use Customer Content to train our own AI models or third-party AI models.

8.3 Your responsibilities regarding Customer Content

You warrant that:

You have all necessary rights, consents, and legal bases to submit the Customer Content and to have it processed by the Services;

The Customer Content and its intended use comply with all applicable laws, including data protection law and telecommunications law;

Where the Services will be used to contact third parties (e.g., outbound calls), you have obtained all consents and complied with all applicable opt-out registers;

Where you are the controller of personal data processed via the Services, our Data Processing Agreement (available on request) applies.

9. AI outputs

9.1 Ownership of AI outputs

As between you and Fieldcoreai, and to the maximum extent permitted by law, you own the outputs generated by the Services in response to your inputs ("Outputs"), subject to:

The rights of third-party AI model providers (Anthropic, OpenAI, and others) under their respective terms;

The rights of any third parties in pre-existing material incorporated into the Outputs;

Applicable copyright law, which in the EU generally does not recognise copyright in purely AI-generated content lacking human creative input.

You are responsible for reviewing, verifying, and deciding whether to use Outputs.

9.2 Nature of AI outputs — no warranty

You acknowledge and agree that:

AI models are probabilistic and may produce output that is inaccurate, incomplete, biased, offensive, out of date, or otherwise unsuitable ("hallucinations", errors, or misclassifications);

Similar or identical Outputs may be generated for other customers of the underlying AI providers;

Outputs must not be relied upon as legal, medical, financial, tax, or other professional advice;

You are solely responsible for any decision, action, communication, or omission based on an Output.

Use of the Services is at your own risk.

10. Fieldcoreai's intellectual property

Fieldcoreai (and, where applicable, its licensors) retains all rights, title, and interest in and to:

The Services, including the underlying software, platform, infrastructure, workflows, and documentation;

Any generic components, templates, prompts, tooling, know-how, or reusable configurations we develop or use across customers, whether created before, during, or after your engagement;

Any improvements, enhancements, or derivative works of the foregoing, including those made in the course of performing work for you (excluding your Customer Content).

Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services during your subscription or engagement term for your internal business purposes.

Where we deliver custom configurations, workflows, or automations specifically for you, you receive a perpetual licence to use those configurations for your internal business purposes, but Fieldcoreai retains ownership of the underlying reusable components, tooling, and know-how.

11. Third-party services

The Services rely on third-party providers, including hosting (Cloudflare, HighLevel), AI model providers (Anthropic, OpenAI), and payment processing (Stripe). Your use of the Services is subject to the applicable terms of those providers. We are not responsible for third-party services beyond our reasonable control, including outages, model changes, or third-party terms updates.

12. Service availability

The Services are provided on an "as is" and "as available" basis. We make no guarantees as to uptime, availability, error-free operation, or the achievement of any particular business result. We do not offer a service level agreement unless expressly stated in a signed Order.

We will use reasonable commercial efforts to respond to support requests within two (2) business days, but this is a target, not a contractual commitment.

13. Suspension

We may suspend all or part of the Services, with or without notice, where:

You are in breach of these Terms, including Section 7 (Acceptable use);

We reasonably believe the Services are being used unlawfully, fraudulently, or in a manner that threatens the security, integrity, or availability of the Services;

Payment is overdue in accordance with Section 5.5;

We are required to do so by law or by a competent authority.

Where practicable, we will notify you before suspension and give you an opportunity to remedy the issue.

14. Term and termination

14.1 Term

These Terms apply from your first use of the Services and continue until terminated in accordance with this Section 14.

14.2 Termination for convenience

Either party may terminate a subscription or ongoing engagement by giving at least thirty (30) days' written notice by email to the other party. The 30-day period begins on the date the termination email is first sent. Termination takes effect at the end of the notice period; fees for the notice period remain payable, and no pro-rata refund is due for pre-paid amounts covering the notice period.

14.3 Termination for cause

Either party may terminate immediately by written notice if the other party:

Materially breaches these Terms and, where the breach is capable of being cured, fails to cure it within 15 days of written notice;

Becomes insolvent, is subject to liquidation, or ceases to carry on business.

We may in addition terminate immediately for breach of Section 7 (Acceptable use).

14.4 Consequences of termination

On termination:

Your right to access the Services ends immediately at the end of the notice period (or immediately in the case of termination for cause);

All accrued fees remain due and payable;

You may request an export of your Customer Content within the notice period or at the effective date of termination;

We will delete Customer Content within 30 days of termination, or earlier at your written request, subject to any legal retention obligations (e.g., accounting records — see our Privacy Policy).

Sections that by their nature should survive termination (including Sections 5.5, 7, 9, 10, 15, 16, 17, and 19) will survive.

15. Disclaimers

To the maximum extent permitted by law, and except for the specific commitments expressly set out in these Terms or an applicable Order:

The Services are provided "as is" and "as available", without any warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted operation;

We do not warrant that the Services will meet your requirements, produce any specific business outcome, generate accurate or reliable Outputs, or be free from errors, interruptions, or security incidents;

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable French or EU law, including consumer protection law.

16. Limitation of liability

To the maximum extent permitted by law:

Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profit, revenue, business, goodwill, data, or anticipated savings, however arising, even if advised of the possibility of such damages;

Fieldcoreai's total aggregate liability to you arising out of or in connection with the Services and these Terms is limited, per rolling 12-month period, to the greater of (a) the fees actually paid by you to Fieldcoreai in the 12 months preceding the event giving rise to the claim, or (b) €500;

The limitations in this Section apply irrespective of the legal basis of the claim (contract, tort, statute, or otherwise).

These limitations do not apply to (i) liability that cannot be excluded by law, (ii) liability for fraud or wilful misconduct, or (iii) death or personal injury caused by negligence.

If you are a consumer under EU law, your statutory rights are not affected, and the above limitations apply only to the extent permitted for consumer contracts.

17. Your indemnity to Fieldcoreai

You will indemnify, defend, and hold harmless Fieldcoreai and its officers, employees, and sub-processors from and against any third-party claim, loss, damage, fine, or expense (including reasonable legal fees) arising out of or relating to:

Your Customer Content or your use of the Services in breach of these Terms, including Section 7;

Your violation of any law or third-party right (including privacy, IP, and telecommunications rights);

Your use of Outputs, including any decision or communication based on an Output.

We do not provide any indemnity to you, including in respect of intellectual property claims relating to Outputs.

18. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, strikes, epidemics, government action, telecommunications or internet failures, or failures or changes by third-party providers (including AI model providers).

19. Governing law and disputes

19.1 Governing law

These Terms and any dispute arising out of or in connection with them are governed by French law, without regard to conflict-of-law rules.

19.2 Business customers

For disputes with business customers, exclusive jurisdiction lies with the competent courts of Paris, France, notwithstanding multiple defendants or third-party claims.

19.3 Consumers

If you are a consumer, this choice of law does not deprive you of the protection afforded by mandatory provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of your country of residence as permitted by applicable EU law (Regulation (EU) No 1215/2012).

Consumers may also use the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr or contact a certified French consumer mediator before litigation, in accordance with Articles L.611-1 et seq. of the French Consumer Code.

20. Miscellaneous

Entire agreement. These Terms, together with the Privacy Policy, applicable Orders, and any Data Processing Agreement, constitute the entire agreement between the parties regarding the Services.

Order of precedence. In case of conflict: (1) signed Order, (2) Data Processing Agreement, (3) these Terms, (4) Privacy Policy.

Amendments. We may update these Terms from time to time. Material changes will be notified by email or via the Services at least 30 days before they take effect. Continued use after that date constitutes acceptance.

Assignment. You may not assign these Terms without our written consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

Notices. Notices to us: [email protected]. Notices to you: the email address on your account.

Severability. If any provision is held unenforceable, the remainder of these Terms remains in effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Failure to enforce a provision is not a waiver of it.

No partnership. These Terms do not create any partnership, agency, joint venture, or employment relationship.

Language. These Terms are provided in English. A French translation may be provided on request; in case of discrepancy for consumer contracts governed by French law, the French version prevails.

21. Contact

Questions about these Terms: Email: [email protected]

Annex I — Model withdrawal form (EU consumers)

Complete and return this form only if you wish to withdraw from the contract.

To: Fieldcoreai, [email protected]

I hereby give notice that I withdraw from my contract for the provision of the following service:

Service ordered: __________

Ordered on: __________

Name of consumer: __________

Address of consumer: __________

Signature (if on paper): __________

Date: __________